CABIN CREW TRAINING
CABIN CREW TRAINING
Within the travel and tourism industry, cabin crew still plays an extremely important role within the airline sector and great emphasis is still placed upon finding the perfect candidates for this demanding and extremely rewarding job. This course has been designed to provide students with the underpinning knowledge required to work effectively as a member of airline cabin crew and provide the tools needed to deliver the highest level of standard and service to satisfy even the most difficult passenger. As a member of the cabin crew you are expected to ensure that you exceed guests' expectations and deliver great service onboard whole the time, whilst offering a considerate, warm and generous hospitality.
MINIMUM CRITERIA AND QUALIFICATIONS
- Minimum High School certification or any higher education.
- Fluent English verbal and written comprehension
- Must be at least 21 years old on the date of joining.
- Able to swim with the aid of a flotation device.
- No tattoos nor body piercing (exception for one earring in the lower lobe of each ear for females only) that would be visible whilst wearing the uniform (bandages and cosmetic coverings are not permitted).
- No criminal record.
- Excellent personal presentation, style and image.
- Willing to undergo medical and health screening requirements.
- Introduction to the Cabin Crew Profession
- Minimum requirements and skills
- Acceptable standards for grooming and Professional appearance for Cabin Crew Professionals
- Adapting to a new lifestyle as a Cabin Crew Member
- Handling Pressures of Frontline Work
- Roles and Responsibilities of Cabin Crew Members
- Introduction to Aircraft and Aviation Familiarization
- Flight preparations / Pre-flight crew briefing / Boarding process
- Passenger safety briefing
- Crew Member Coordination and Communication
- Customer service
- Managing Passenger Interactions
- Caring for passengers and passengers with special needs
- Evacuation and emergency procedure
- Firefighting and ditching
- Medical emergencies, first aid and medical training
- Introduction to Airline catering and food service
- Introduction to dangerous goods
- Aviation security
- Provide excellent customer service to passengers
- Ensure passengers comfort and safety throughout the flight.
- Trained to deal with security and emergency situations which may arise
- May administer first aid to passengers.
- Ensure that all emergency equipment is in working order prior to take off and that there are enough supplies.
- Help passengers to board the plane
- Give a demonstration of safety procedures and equipment
- Serve refreshments and meals and sell gifts and duty-free items.
- Pre-flight briefing- air cabin crew are assigned their working positions, flight details, the schedule, the number of infants on board and passengers with any special requirements such as diabetic passengers an passenger in wheelchairs;
- Carrying out pre-flight duties, including checking the safety equipment and security checks
- Ensure the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board;
- Welcoming passengers on board and directing them to their seats;
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
- Checking all seat belts and galleys are secure prior to take-off;
- Making announcements on behalf of the pilot and answering questions during the flight;
- Serving meals and refreshments;
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
- reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
- giving first aid where necessary;
- ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board;
- completing paperwork, including writing a flight report.
- The work can be demanding as cabin crew must deal with, and often work through, tiredness and jet lag if crossing over different time zones.
- The airline provides air cabin crew with a uniform and they are expected to be smartly dressed and well groomed always. Many airlines do not allow visible tattoos or piercings.
- Air cabin crew often work in confined spaces and should spend a lot of time on their feet. The work is physically demanding, particularly on long-haul flights. Dealing with difficult passengers in an enclosed space, with an audience, may be stressful.
- The amount of time spent away from home varies depending on the airline and whether you are working on short or long-haul flights. Spending nights away from home is especially common with long-haul work.
- You'll work with a variety of people from different backgrounds and cultures.
- hospitality management
- leisure and tourism management;
- travel. Being able to speak other languages may be particularly useful and this could put you at an advantage against other candidates. Completion of these courses and qualifications will demonstrate your enthusiasm and interest in the career, it will not guarantee a job. They may give you an edge over other candidates. List of requirements for the position is as following:
- communication skills;
- exceptional customer service;
- confidence in dealing with a range of people;
- team working skills (different teams may be worked with every day) and can be supportive of colleagues;
- discretion when dealing with VIPs/royalty;
- competence in handling difficult situations and the ability to remain calm under pressure and in emergency situations;
- the gift of being tactful and diplomatic but also assertive when necessary;
- commercial awareness and sales skills;
- flexibility in working unsocial hours on any day of the year;
- the capability to work quickly and efficiently, often to tight time constraints;
- numeracy skills for handling cash, including foreign currency;
- the capacity to work in a confined space;
- the ability to diffuse situations calmly and quickly
- cultural awareness;
- currency exchange;
- customs and immigration regulations;
- food preparation and service;
- galley management;
- passenger care and customer relations;
- personal grooming;
- product knowledge.
- Checking the emergency materials.
- Testing the doors, lights, stairs, overhead bins, ramps and seat belts.
- Greeting passengers as they board the plane, and thanking them as they exit.
- Helping passengers stow their luggage in the overhead bins and help them get seated.
- Communicating with passengers over the PA.
- Performing the demonstrations of the emergency exits, life jackets and oxygen masks.
- Ensuring the security of the plane.
- Answering any questions that passengers may have
CABIN CREW ASPIRANTS- If you're attracted to the jet-set lifestyle of cabin crew you’ll have to demonstrate hard work, dedication and professionalism around the clock and around the globe. Cabin crew members strive to make the flying experience a pleasant one for the passengers through out the flight.
The role of an cabin crew member is:
Responsibilities of Cabin Crew Responsibilities vary depending on the size of the team, type of aircraft and whether it is a short-haul or long-haul flight. However, your duties will include:
The base pay can vary greatly depending on the airline. Some airlines will offer additional allowances on top of base pay. Airlines also offer overnight payments for nights spent away from home. Most airlines offer free and or reduced fare transportation to cabin crew and their eligible dependents.
Cabin crew work shifts that usually involve irregular and unsocial hours. It can include working early mornings, through the night, at weekends and on public holidays. Short-haul flights may provide more regular hours than long haul. You may also have to work or be flexible on your days off if your return journey is cancelled or delayed. However, this is normally compensated
What to expect.
Some airlines require staff to live within a certain radius/easy travelling distance of the airport. (Flexibility is vital as staff may need to be on stand-by for work at short notice.) Some air cabin crew may be based in locations abroad.
A degree or postgraduate qualification is not required for entry into work as a cabin crew member. Most airlines require Higher secondary level education Studying in one of the following subjects may be useful in showing the airline that you have an interest in this area:
Airlines may wish to see evidence of relevant work experience rather than qualifications, as they're keen to see that candidates have the required skills. Part-time or temporary work in customer service roles will be particularly useful, as will any work that demonstrates teamwork and communication.
This is a highly-competitive profession and candidates compete for jobs with a variety of people, from school leavers to those with a significant amount of relevant experience. Airlines recruit throughout the year so keep checking relevant websites regularly and make speculative applications. Research the airline you're interested in thoroughly and target your application accordingly.
Each airline provides its own structured training programme for new entrants, which can vary in length depending on the airline. It typically lasts between four to seven weeks. The primary focus of the training is passenger safety, including the aircraft's safety equipment and emergency procedures, security and first aid. Training also involves a series of written and practical tests on specific areas such as:
Following the basic training, the first three to six months are usually spent in a probationary period and are viewed as a continuation of the initial training, during which performance is monitored by trainers or senior crew. At the end of the probationary period, assuming all goes well, new recruits become full members of the cabin crew team. When appointed to a new position, it is usual for air cabin crew to attend a structured training programme tailored to that position. For example, air cabin crew who have previously worked on short-haul flights but have recently obtained a job working in long haul, will attend a training programme tailored for long-haul positions. Additionally, airlines that operate a range of different aircrafts will vary the training programme to suit the type of plane. Airlines also encourage on-going development through in-house specialist courses, in areas such as crew resource management.
Promotion for air cabin crew is based on experience and performance. From the role of cabin crew member, it is possible to progress to purser or chief purser. The same responsibilities as the general cabin crew are still held but the purser is also given the management responsibilities of a certain cabin, such as first class or business class. As the purser, you would ensure that all crew within your cabin deliver the highest level of customer service. You would also give feedback on their performance and try to boost sales of duty-free items. Most airlines require between two to five years of experience to become a purser. From the role of purser, you can progress to senior cabin crew. This position is also known at some airlines as cabin supervisors, cabin managers or cabin service directors. The role is very like that of purser except you have responsibility for all cabin crew on board, not just in one cabin. All cabin crew and the purser and/or chief purser would report to you. You would usually be involved with training and supervising new recruits and would have to ensure all relevant paperwork was completed at the end of the flight. Some air cabin crew may also wish to move on to become VVIP cabin crew. This type of work is carried out with very important private clients usually on private aircraft. The clients are typically prestigious and may include government officials or royal families. Therefore, the highest level of service is expected and employers usually require at the very least two years' experience of working in premium (business or first) class. Many VVIP positions are based in wealth areas of the Middle East. Some cabin crew members may decide that they want to move into ground-based operations such as cabin crew training or recruitment, passenger services or crew controller. In larger airlines, the cabin crew role opens doors to many other roles. Cabin crew members have progressed to marketing, sales, HR and safety training, for example. Are you thinking about a career as a flight attendant but are still undecided? There are many reasons to get a job working as cabin crew. You will meet people from different cultures and countries and have a chance to see the world just to name a few. We will list some of these reasons why:
1. YOU WILL BE ABLE TO WORK ANYWHERE IN THE WORLD
Forget working 9-5 in the office, as a flight attendant you will be able to travel the world! How does shopping in Dubai or having dining in Bangkok sound? The training you receive as a flight attendant will allow you to work anywhere
2. MEET AND INTERACT WITH PEOPLE FROM ALL OVER THE WORLD
You will meet people from all over the world and get to learn about different cultures from all over the world. Also, it’s a fantastic opportunity to practice different languages!
One of the best things about being cabin crew is that you will receive discounts on a wide range of things ranging from rental cars and hotels to flights and transfers.
4. EVERY DAY IS DIFFERENT
How exciting would it be to wake up in London and fall asleep in Paris? One of the great things about being a flight attendant is that this is a possibility! And most airlines will even pay for your accommodation
5. IT’S A SECTOR THAT IS CONSTANTLY EXPANDING
The air travel industry is constantly expanding and the national careers service in the UK Estimates that 599,000 people will be working in the industry by 2020.
6. THERE’S A HIGH PLACEMENT RATE AFTER OBTAINING THE QUALIFICATION
After obtaining the official Cabin Crew Qualification there is a high rate of finding a position within an airline.
7. EQUAL PAY AMONGST MEN AND WOMEN
Unlike many other careers, a career as cabin crew is one of the few that pays equally amongst men and women.
HOW TO BECOME A FLIGHT ATTENDANT
Have you ever wondered what it would like to have a career in the skies? Or what it’s like to wake up in a different city than the day before? Flight attendants, or cabin crew, play a vital role in the day-to-day operations of an airline and are their public face essential in making passengers feel safe and comfortable. This post will outline a flight attendants job details, requirements and how to land the job and become cabin crew.
WHAT THE JOB ENTAILS
Flight attendants are the public face of the airline and oversee not only the comfort of the passengers but also their safety. They need to keep passengers relaxed during their flight and always have a smile on their face. The responsibilities of cabin crew include:
There are many reasons to become cabin crew. Flight attendants can travel all over the world while they are working and between flights cabin crew can receive up to four days all expenses paid free time in the destination city. Flight attendants also receive discounts for them and their families on airline tickets.
Travel Opportunities for Cabin Crew Airlines offer a range of free and reduced fare ticket options for staff and their eligible dependants in their network
ACE YOUR INTERVIEWS The selection process for flight attendants can be quite exact, and airlines are quite selective when choosing new recruits. The airlines are looking for candidates who are cool under pressure and can provide passengers with excellent customer service. To stand out you must demonstrate that you are friendly, reliable, and that you are concerned for passenger’s safety and comfort. We offer interview preparation classes from interviewers with years of experience preparing flight attendants the cabin crew course.
DO YOUR REASEARCH Make sure you are up to date with all the latest news from the world of cabin crew, and from the airline that you are applying for. This demonstrates to the airline that you are dedicated to become a flight attendant, interested in the sector and that you have done your research and are a well-prepared person.
LANGUAGES Knowing a second or even a third language can really help you stand out from other candidates with airlines looking for flight attendants who can look after international travellers. Other than English, the most in demand languages are Spanish and French.