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Certificate Course - Course syllabus

Wide Body / Multiple Crew Onboard

This program is perfect for students who wish to work for a large international airline or charter operator. The program features one of the worlds most popular multi aisle aircraft manufactured by Airbus – the A330. You will learn how to operate in a large multiple crew environments with up to 18 crew members onboard. Upon completion of this program you will receive a certificate of completion This course applies to airlines such as...
  • Air France
  • Air Canada
  • Alitalia
  • Emirates Airlines
  • Etihad Airways
  • Qatar Airways
  • Jet Airways
  • Air India
  • KLM
  • …and more!

Course Outline

1. History of Flight

  • What is a Cabin Crew Member?
  • History of Cabin Crew
  • Theory of Flight
  • Staying in the Air
  • How Far We Can Fly
  • ATC Their Role
  • Global Geography (Continents)
  • Time Zones
  • 24 Hour Clock
  • 2. Aviation Terminology

  • Designator Codes (Airline & City)
  • Phonetic Alphabet
  • Acronyms

3. Regulations

  • Around the World
  • Regulations at Work
  • Cabin Crew Manuals
  • Amendments and Revisions
  • Inspectors
  • 4. A Day in the Life...

  • o Preparing for Duty
  • Drug and Alcohol Policy
  • Personal Image
  • Personal Grooming Standards
  • 5. Uniform Policy

  • Looking Professional
  • Requirements for Duty
  • 6. At the Airport

  • Check-In
  • Check-In Duties
  • Minimum Crew
  • Chain of Command
  • 7. One Crew Concept

  • Crew Resource Management
  • Importance of Effective Communication
  • Verbal and Non-Verbal Communication
  • Briefings
  • Crew Briefings
  • 8. Going to the Aircraft/Aircraft Type

  • Categories of Aircraft
  • Aircraft Type
  • Crew Baggage
  • Pre-flight Check
  • Purpose of Equipment
  • List of Equipment
  • Minimum Equipment List
  • 9. Standard Safety Procedures

  • Screening of Passengers and Crew
  • General Security Principles
  • Dangerous Goods
  • 10. Boarding

  • Pre-Boarding
  • List of Special Needs
  • Deportees
  • Prisoners and Escorts
  • Special Needs Passenger Briefing
  • 11. General Boarding

  • Apron Safety
  • Passenger Seating
  • 12. Passenger Handling

  • Customer Service
  • Types of Complaints
  • Abusive/Disruptive Passengers
  • Failure to Comply
  • Denied Boarding
  • Captain's Authority
  • 13. Freight and Baggage

  • Carry-on Baggage
  • Animals in the Cabin
  • Baggage Stowage

14. Passenger Briefings

  • Announcements and Techniques
  • Electronic Devices
  • Types of Devices
  • Why Are There Restrictions?
  • Reporting Device Interference
  • Window Exit Briefings
  • 15. Taxi

  • Demonstration
  • Visual Checks
  • Flight Deck Communication
  • Crew Seating
  • Cabin Crew Stations
  • Signals
  • Silent Review
  • Critical Phases of Flight
  • Statistics
  • Sterile Flight Deck
  • 16. Inflight

  • Take-Off
  • Ordinance Signs

17. Inflight Service

  • First Class Service
  • Business Class Service
  • Economy Class Service
  • Flight Deck Service and Protocol
  • The Glass Cockpit
  • Jump seat Authorization
  • Service on the Ground
  • Liquor Service
  • Intoxicated Passengers
  • World Standards on Disruptions
  • Admittance – Locking of Flight Deck Door
  • Safe Work Habits
  • 18. Being Prepared

  • Inflight Turbulence
  • Pressurization Problems
  • Pressurization System
  • How It's Maintained
  • Oxygen and the Body
  • Rapid Decompression
  • Engine Problems
  • Propeller Abnormalities
  • Time of Useful Consciousness
  • Medical Issues
  • Oxygen Administration
  • Crew Incapacitation
  • Pilot Jump seats
  • 19. Emergency Situations

  • Inflight Fires
  • How Fires Work
  • Types of Fires-Classes
  • Smoke and or Fumes
  • Fire Detection
  • Where Fires Can Happen
  • Firefighting
  • Cargo Firefighting
  • 20. Other Types of Inflight Emergency

  • Bomb Threats
  • Hijacking

21. Preparing for an Emergency

  • Emergency Briefings
  • Emergency Landing Checklist
  • Crew Coordination
  • Briefing of Passengers
  • Brace Positions
  • Commands
  • Purpose
  • Techniques
  • The Words
  • 22. Categories of Landings

  • When to Evacuate
  • How to Evacuate
  • 23. Post Evacuation

  • Post Evacuation Procedures
  • Duties
  • Help on the Scene
  • 24. Post Crash Survival

  • Wilderness Survival
  • Sea Survival
  • Tropical/Jungle Survival
  • Desert Survival
  • Arctic Survival
  • 25. Back in the Air

  • Descent
  • Duties upon Descent
  • 26. Landing/Taxi-In
  • Post Landing Duties
  • 27. Deplaning

  • Customs and Immigration
  • Fueling With Passengers Onboard
  • Gate and Apron Emergencies
  • Aircraft Surface Contamination
  • WHMIS
  • 28. Flight Termination

  • Overnights
  • Logistics
  • Conduct
  • Personal Security
  • 29. Flight Safety

  • What is Flight Safety?
  • Crew Responsibilities
  • Some Examples
  • 30. Conclusion

  • Health and Wellness
  • Eating Right
  • Eating on the Run
  • Exercise
  • Jet Lag
  • Deep Vein Thrombosis
  • Medical Issues
  • 31. Getting a Job

  • Who Are My Potential Employers?
  • Resume Preparation
  • Interview Techniques
  • Job Bank